Index Harmony — Cancellation & Refund Policy

Last updated: 9 July 2026 · This is a courtesy translation; in the event of any conflict, the Turkish version prevails.

1. Purpose and Scope

This Cancellation & Refund Policy (“Policy”) governs cancellation, right-of-withdrawal and refund conditions for the scanning and reporting services, Plan/credit packages and the WordPress plugin (“Fix Pack”) offered under the Index Harmony brand — services that analyze how well a website can be read/accessed by AI-powered search engines and agents.

This Policy is based on Turkish Law No. 6502 on the Protection of Consumers, the Distance Contracts Regulation (Official Gazette 27.11.2014/29188), and other applicable legislation. It applies to all individual and corporate users (“Users”) who purchase Index Harmony services via indexharmony.com.

Index Harmony services are provided by Renkmobil Bilişim Turizm Optik Sanayi ve Ticaret Anonim Şirketi (the “Company”).

MERSİS No.: 0734074050328441
Trade Registry No.: 198834
Tax office / No.: Hitit Tax Office / 7340740503
Address: Aziziye Mah. Dedekorkut Cad. Minilife No:5/1, Kapı No:1, Çankaya/Ankara, Türkiye
Support e-mail: info@indexharmony.com
Registered e-mail (KEP): renkmobil@hs01.kep.tr

(A customer-service phone line is not currently offered; support is provided by e-mail and KEP.)

2. Definitions

Service: all of Index Harmony's web scanning/reporting services, Plan/credit packages and WordPress-plugin sales.
Scan/Report Service: a digital-report service that analyzes how readable the User's specified website(s) are to AI search engines and agents.
Plan: a package defined for a given period (monthly/annual) containing credits and/or a project limit, which does not auto-renew (see Section 3.2).
Credit: a numeric usage right, defined under a Plan, consumed for scan/report/analysis operations and reduced as it is used.
Project Limit: the number of websites/projects that can be scanned concurrently or in total under a Plan.
Fix Pack: a downloadable/installable WordPress plugin product offered to help site owners fix issues found by a scan.
Right of Withdrawal: the User's right to withdraw from the contract without giving any reason and without penalty.

3. Types of Service and Manner of Performance

3.1 Web-Based Scan and Report Service

At the User's request, the readability of the specified website(s) by AI search engines/agents is analyzed and a digital report is produced. This service is, by its nature, an intangible good/service performed instantly in electronic form.

3.2 Plan (Credits / Project Limit) — No Auto-Renewal

The User purchases a monthly or annual Plan containing a defined credit allowance and/or project limit. The Plan does not automatically renew at the end of its term; no recurring charge is made to the User's payment method on file. A User who wishes to continue must manually purchase a new Plan at the end of the period.

3.3 Sale of the WordPress Plugin (Fix Pack)

Fix Pack may be offered as a downloadable/installable software product for a one-time license fee, or included within a Plan. The license key/download link is delivered electronically once payment is confirmed.

4. Distance-Contract Notice

All purchases made through Index Harmony constitute a “distance contract” under the Distance Contracts Regulation. Completing the purchase step confirms that the User has read and accepted the pre-contract information.

5. Right of Withdrawal

5.1 General Rule — 14-Day Withdrawal Period

Users acting as consumers may exercise their right of withdrawal within fourteen (14) days of contract formation, without giving any reason. This is a statutory right and remains reserved in all circumstances, independent of the general refund principle in Section 6.

5.2 Cases Where the Right of Withdrawal Cannot Be Exercised

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised in the following cases:

Electronically, instantly-performed services whose performance began, with the User's consent, before the withdrawal period expired;
Intangible goods delivered instantly in electronic form (e.g. a digital report output, a downloaded/activated Fix Pack license), where performance was completed with the User's consent within the withdrawal period;
For the portion of a service already performed, where performance began with the User's consent before the withdrawal period expired.

What this means in practice: once a User starts a scan, or downloads and activates a Fix Pack license, the right of withdrawal ends for that specific transaction. The 14-day right of withdrawal remains valid for any credit/project limit not yet used, or a Fix Pack license not yet downloaded/activated.

6. Cancellation and Refund Conditions

6.0 General Refund Principle

The Company does not, as a matter of policy, offer discretionary/goodwill refunds (“no refund policy”). This general principle does not cover cases where the statutory right of withdrawal under Section 5 still applies, or the defective-performance cases under Section 7 — a refund is always given in those cases.

6.1 One-Off Scan/Report Service

If the report-generation process has not been started (no credit spent), a full refund may be requested within 14 days of purchase. If report generation has started, or the report has been delivered, the right of withdrawal no longer applies under Section 5.2; the defective-performance cases in Section 7 remain reserved.

6.2 Plan Cancellation

A User may stop using their Plan at any time; since there is no auto-renewal, no separate cancellation notice is required. If no credit/project limit has been used in the current period and the request is made within 14 days, a full refund is given.

6.3 Pro-Rata Refund Based on Credit/Project-Limit Usage — Within the 14-Day Withdrawal Period Only

For requests made within the 14-day withdrawal period, the amount corresponding to the proportion of credit/project limit already used is not refunded; the remaining, unused portion is refunded pro-rata (e.g., 20% used → 80% refunded). After this 14-day period, the general principle in Section 6.0 (no refund) applies.

6.4 Refund of the WordPress Plugin (Fix Pack)

If the license key has not yet been delivered, or the plugin has not been downloaded, a full refund may be requested within 14 days of purchase. Once delivered/downloaded, the right of withdrawal ends under Section 5.2; the defective/faulty-product cases in Section 7 remain reserved.

7. Faulty, Defective, or Non-Conforming Service

Where the service/product is provided contrary to its advertised characteristics, a report cannot be generated due to a technical error, Fix Pack fails to deliver its documented functions, or a payment is charged more than once, the exceptions in Sections 6.0 and 5.2 do not apply — these cases are always eligible for a refund.

8. How to Request a Refund

Refund/cancellation requests, together with the order/invoice number, the name of the purchased Plan/product, the reason, and (for bank-transfer payments) the IBAN for the refund, should be sent to info@indexharmony.com. Requests are evaluated within five (5) business days at the latest.

9. Refund Process by Payment Method

9.1 Card Payments (PayTR)

Approved refunds are made to the original card via the PayTR infrastructure.

9.2 Bank Transfer/EFT Payments

Because bank-transfer/EFT payments are processed subject to admin approval (typically within one business day), the refund process is likewise subject to admin/finance-team approval.

Account holder: Renkmobil Bilişim Turizm Optik Sanayi ve Ticaret Anonim Şirketi
Bank: Türkiye Garanti Bankası A.Ş. (Garanti BBVA)
IBAN: TR44 0006 2000 3430 0006 2948 72

10. Special Provisions for Bank Transfer/EFT Payments

Bank-transfer/EFT payments are credited to the account only once the amount and reference match and admin approval has been given. If cancellation is requested before admin approval, no refund process is required since no charge has actually occurred yet; any amount already received (if any) is refunded within 5 business days.

11. Invoicing and Tax Information

Where necessary, a refund invoice/credit note is issued for refunded amounts.

12. Deletion of Personal Data (KVKK)

Ending the use of a subscription/account does not affect the User's rights under Turkish Law No. 6698 (KVKK); these rights may be exercised via info@indexharmony.com.

13. Dispute Resolution

Disputes arising from this Policy, within the monetary limits set annually by the Ministry of Trade, fall under the Consumer Arbitration Committees; disputes exceeding those limits fall under the Ankara Consumer Courts.

14. Force Majeure

Natural disaster, fire, pandemic, cyberattack, infrastructure-provider outages, and similar events beyond the Company's reasonable control are considered force majeure.

15. Right to Amend

The Company reserves the right to update this Policy at any time in line with applicable law. The updated Policy takes effect once published on indexharmony.com.

16. Contact

E-mail: info@indexharmony.com · Registered e-mail (KEP): renkmobil@hs01.kep.tr · Address: Aziziye Mah. Dedekorkut Cad. Minilife No:5/1, Kapı No:1, Çankaya/Ankara, Türkiye